You maybe
have this experience. Your company once went for ISO or another
quality certification. A well-paid consultant frequently visited
your company and in the end delivered an (ISO) quality manual.
Your company passed the certification and the certificate
still decorate the boardroom. However, the manuals are buried
deep down in document cabinets. The years went by and nobody
dares to dig up a manual anymore, knowing that most of the
content is outdated....
Though your sepsis against process designs and quality manuals
is understandable, you should know that other companies are
doing it differently. They not only designed the processes,
but also incorporated them into a system that allow them to
deploy, maintain and improve the processes. They cut the strings
of static manuals and went into a dynamic enterprise modeling
paradigm.
Process Models are too valuable to be buried in cabinets.
They potentially can be integrated with your information
system. They can be exposed on your intranet. They can control
repetitive tasks and monitor deadlines. You can give your
employees training-on-the-job. You can make a difference....
