With FootPrints, you’ll centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email, dynamically access LDAP-based corporate directories, automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live esupport to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. FootPrints runs on Windows 2003/2000/NT, Unix, and Linux web servers, as well as many popular databases and browsers. This FootPrints software is installed at your site on your server. An optional hosting service is available.