With FootPrints
Asset Management, FootPrints customers can get control of
assets throughout the organization, including PC and other
network assets.
And, while you’re addressing user trouble
tickets or requests, you can use asset tracking to gain real-time
PC asset information to quickly find solutions. FootPrints
Asset Management helps you automatically identify the hardware
and software located on users’ PCs throughout your organization,
where they’re actually located and what changes have
been made to them. This add-on module to FootPrints is powered
by Centennial Discovery Technology. It delivers fast, valuable
information to aid help desks and support centers by eliminating
the effort it takes to collect the complete configuration,
ensuring data accuracy, decreasing support costs and creating
stronger customer satisfaction. The more information you have
about what’s happening on your user’s desktop, the
more efficiently you can resolve the user’s problem.
With FootPrints Asset Management, you can quickly and easily
record assets, link them to issues and run related management
reports.
When a user calls in with a problem, the FootPrints help
desk agent doesn’t have to rely on the user to describe
the PC and software. The PC configuration, including platform,
hardware and software information, can be automatically
included in the ticket. Agents can see which assets are
related to specific incidents or certain types of incidents.
Searches and reports can be run on assets as well. With
fast and complete information about the users and PCs, agents
can speed up resolutions to problems and increase the support
team’s issue handling capacity.
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