Cute HelpDesk
1.1 - R3 (32 bits version) is now available.Cute HelpDesk
1.1 is an Interactive Helpdesk Management program. Main features.
Client/Server Application. Cases are based on SLA's (Service
Level Agreements). Every Agent has his Own Queues with Cases
to monitor. All Interactions with Clients and Updates by other
Agent are Structured and Time Stamped. Instant Messaging of
Cases who are threatened to be overdue. Agent can be Assigned
to Cases, Direct Email from the program, Custom made Email
Headers, Knowledge Base, Action Log file, Extended Report
facility, Search Options, Database BackUp Options, different
User Levels and many Other features available.
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