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BonzaDat Description
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As a service
company you need the right scheduling software to stay on
top of things.
It's perfect for scheduling and tightly controlling the work
of trades people, sales people - anyone working unsupervised
in the field
Call Centre Operators are forced to get critical information
(backup phone number, where'd you get our phone number? email
address, etc) - you customise these mandatory fields
Field Service People totally report on jobs immediately they're
done
These notes are available for all future FSPs who call on
that customer
Special notes about a customer (beware of the dog, don't accept
a cheque, knock and wait because they're in a wheelchair etc)
appear every time a job is scheduled for that customer
The original source of acquisition of a customer (radio ad,
vehicle signage, word of mouth, $500 ad in Daily Post 18th
June 2007, search engine etc) appears every time a job is
scheduled for that customer so you can see how effective your
various marketing efforts really are
New customers receive an immediate "welcome" email
(which "white lists" future emails from you - you
customise the email)
Customers automatically receive an email from you 1 year after
your last visit (the date keeps changing for regular customers)
- you customise the email - you're advised each day who got
these emails
You can customise special broadcast emails to all customers
or special groups of customers you create any time you want
FSPs see emergency messages immediately after the job they're
on now
You're advised the moment the FSP sees your message (and the
FSP can reply)
FSPs also see new jobs which have been scheduled immediately
after the job they're on now
FSPs "tick a box" on the screen as they leave for
their next job, so you know exactly when they left a particular
suburb headed for another suburb and you're able to very accurately
predict their arrival time
Your customers immediately recognize your business as efficient
and professional
Your Field Service People get to simply do their "unsupervised"
work right "without anyone hassling them"
Your Operations Centre knows exactly what's going on all the
time
You get comprehensive reports on every aspect of your field
service business
Your Marketing People will love the detailed, valuable data
in the reports
Your Sales Managers will rave about the highly flexible Customer
Relationship Management features.
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