Talisma Knowledgebase streamlines the entire documentation process for companies to share information with employees, customers, and partners.
The flexible, self-learning knowledge base captures and presents current, relevant information to customers, in a Web self-service mode, and to agents through a flexible portal within the single screen agent interface.
Praised by customers and industry analysts alike for its ease of use and reporting functionality, the knowledge base is completely integrated across Talisma’s assisted and self-service channels, improving service quality and increasing first contact resolution.
Talisma Knowledgebase offers:
Powerful search and retrieval methodologies, ensuring customers receive rapid, accurate, and consistent responses.
Easy authoring, robust review workflow, and flexible article access to further enhance the centralized knowledge repository.
Insightful reporting tool indicating which articles users seek and what information is unavailable, driving continuous improvements.
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