Abacus HelpDesk supports your
HelpDesk with complete service and support, call tracking,
knowledge management, problem resolution, call management,
statistic reports, invoices handling, and much more! With
the SQL-connection module Abacus HelpDesk support MS SQL-Server,
to be able to handle large databases!
From an active case, it is quick and easy to open a similar
case from the knowledge database and the history of an earlier
case. It will be easy to retrieve users or specific equipment.
Abacus Helpdesk provides a way for you to keep information
about your purchasing and purchasing history. How was the
order handled, and how was it registered as delivered? The
answer can be found in the purchasing-module.
Send an alarm notification via SMS or Minicall to technicians.
Together with EasyCall a flexible function is created to
notify a specific technician or group of technicians of
an emergency error. The function requires that a third-party
product, EasyCall, be installed, which handles the communication
with the phone operator. Today EasyCall supports several
different operators and if an operator is not defined, a
communications profile can be created for the desired operator.
