In addition to storing and managing your customer support information, FrontSupport integrates the customer support issues with the contact information in your ACT! or GoldMine contact database.

Customer Support: FrontSupport enables you to track and manage your customer support issues from the time they are reported to the time they are solved. This improved customer management will help you eliminate the customer defection and increase your profitability.

GoldMine / ACT! Integration: If your company uses GoldMine or ACT! to keep track of customer data, FrontSupport is your natural choice for managing your customer support operations. FrontSupport will integrate with your existing GoldMine or ACT! customer database so that up-to-date customer data will be available to your customer support personnel. Share your customer data across different departments of your company.

FrontSupport has been designed as a generic customer support / helpdesk software that can be used company wide. This is very important in a small/medium sized companies where typically a single solution is used for multiple purposes:

Customer Support Department: The customer support department of your company will use FrontSupport to keep track of all issues/problems that your customers report about your product or service. FrontSupport tracks the life of support issues from the day they are reported to the day they are resolved so that you keep your customers happy and they remain as your customers. Customer issues no longer slip through the cracks and so you don't lose your customers to your competition !

In addition to managing and tracking customer issues, FrontSupport also integrates your customer support database with your ACT! or GoldMine's customer database so that your customer support personnel can attach the support issues to the ACT! or GoldMine's contact record. No need to retype customer address and other contact details in the customer support database - reuse the customer information from ACT! or GoldMine's database.