Watch how fast you'll streamline
and automate your internal and external support operations
with FootPrints. You'll reduce support costs, speed customer
problem resolution, improve workflow, and deliver worldwide
support 24/7.
With FootPrints, you’ll centrally manage tracking
for all customer problems and requests worldwide, build
and access searchable solutions knowledge bases, automate
support tasks, provide online self-help, manage email, dynamically
access LDAP-based corporate directories, automate IT asset
discovery and tracking, improve agent workflow, automate
configuration management, build group collaboration, use
live esupport to solve issues faster, and keep a pulse on
agent productivity, trends, and SLA compliance. FootPrints
runs on Windows 2003/2000/NT, Unix, and Linux web servers,
as well as many popular databases and browsers.
This flexible and high quality web-based service desk will
have a ripple effect throughout your organization, delivering
measurable benefits beyond the help desk or support group.
Reduce support costs, speed customer problem resolution,
and improve workflow with FootPrints, from UniPressSoftware.
Get the power of a single, centralized solution to control
and manage multi-channel, worldwide support. Record and
track all problems and requests, build collaboration, and
organize issues effectively. You'll stop issues from falling
through the cracks and deliver highly effective support.
